Frequently Asked Questions
Treats FAQ
Are your treats safe for dogs?
Yes! All Pup Pantry's treats are dehydrated and safe for dogs. We recommend you monitor your dog when feeding treats as they could be a choking hazard.
Please consult your veterinarians if your dog has any dietary restrictions or allergies.
Are your treats safe for other pets?
While we believe Pup Pantry's treats are for everyone, they were created for dogs in mind. Please consult your veterinarian if you have any concerns. All Pup Pantry's products are made from human-grade ingredients.
How to I store my treats?
Treats should be enjoyed within 30 days of opening (if it even lasts that long!) Please refrigerate your treats after opening to ensure maximum freshness.
Shipping and Returns FAQ
Do you ship internationally?
Unfortunately we only ship within Canada.
When will I receive my order?
Please allow 1-3 business days to process the order. Shipping will take between 2 - 8 business days depending on the destination.
How much does it cost to ship?
Shipping costs $10 within Canada
Do you allow for pick-ups or local delivery?
Yes! Pup Pantry offers free pick-ups at the Yonge-Sheppard Centre
Pup Pantry also offers $5 local deliveries within the GTA for all orders under $50, and free local deliveries over $50.
Local deliveries occur every Sunday. If you require a rush delivery, please contact us.
I never received my order.
We sincerely apologize for any shipping issues. Please contact us if you are missing an order and we will do what we can to make things right!
What is your return policy?
At Pup Pantry, we value your satisfaction and want to ensure that both you and your pup are happy with our products. If, for any reason, you are not completely satisfied with our products, we offer a 30-day return policy to make things right. Please contact us for further details.
Business FAQs
My dog is a social media star. Do you have an ambassador program?
Absolutely! Please contact us with your dog's social media handle for further details.
Do you take custom orders?
Absolutely! Please contact us for custom orders and pricing.